RETURNS & EXCHANGES
How to Return an Item
Complete the form included in your order, including the reason code. Repack the item you wish to return in original packaging. Be sure to enclose your return form. Be certain to save the top portion of the packing slip for your records. All returns and exchanges must be new and unused, and contain all original tags and accessories.
How to Exchange an Item
Please return the item you wish to exchange and place a new order for the replacement item.
Please send your returns to:
SUZAHDI, Elegant Group Inc
3365 Adrian Road
Pensacola, FL 32504
Refunds will be made for merchandise in original unused condition within 60 days of the date of delivery. Refunds will be given in the original form of payment. Shipping and handling costs are non-refundable. Refund will include the cost of the item, plus any applicable sales tax. In order to exchange an item, please place a new order and return the original item for a refund.
***if a product is shipped incorrectly or arrives damaged, we will replace the item or accept a return of that item and provide a full refund.
All returns will be credited to the original form of payment.
Please ship returns via an insured and traceable carrier at the lowest cost available. If duties and taxes were applied on an order that is being returned, it is up to the customer to contact customs to have that amount refunded.
International Returns & Exchanges
We accept international returns if your request is within 60 days of receipt of delivery. Elegant Group Inc’s SUZAHDI does not reimburse any duties or local taxes.
We do not accept international exchanges. If you need to exchange an item you will need to request a return, ship the item back at your expense, and purchase the replacement item as a new order on suzahdi.com. Note: applicable vat tax or other duties and fees as well as shipping will be charged on the replacement item.
If we make an error and send you an incorrect or damaged item, we will cover all costs to ship the replacement. In this case please contact us within seven (7) business days of receipt of your order. Note: a replacement cannot be shipped if we are not contacted within the seven (7) business days (Monday – Friday). Elegant Group Inc’s SUZAHDI is not liable for lost returned packages. Please keep a copy of your return tracking numbers to insure receipt of your delivery.