Returns Policy

At SUZAHDI, we strive to ensure that our customers are satisfied with their purchases. If, for any reason, you are not completely happy with your order, we offer a hassle-free return policy. Please review the following guidelines to facilitate a smooth return process:

Return Period:

Customers may initiate a return for a replacement or refund within 14 days of receiving the item.

Eligibility Criteria:

To be eligible for a return, the item must meet the following conditions:

1. The item must be in its original condition, unused, unwashed, and with all original tags attached.
2. The product should be in brand new condition, free from any signs of wear or damage.

Initiating a Return:

To initiate a return, please follow these steps:

1. Contact our Customer Service team within 14 days of receiving the item at [returns@suzahdi.com] with your order number and the reason for the return.
2. Our team will provide you with a Return Authorization (RA) number and further instructions on how to proceed.

Return Shipping:

Customers are responsible for the return shipping costs. Please ensure that the item is securely packaged to prevent damage during transit. We recommend using a trackable shipping method for added security.

Inspection and Processing:

Upon receiving the returned item, our team will inspect it to ensure it meets the eligibility criteria. Once the inspection is complete, we will process your replacement or refund.

Refund or Replacement:

1. If you are eligible for a refund, it will be issued to the original payment method within 7-10 business days after the return is processed.
2. If you prefer a replacement, our Customer Service team will assist you in selecting an alternative item, and any price differences will be adjusted accordingly.

Exclusions:

Please note that certain items, such as personalized or custom-made products, are not eligible for return unless there is a defect or error on our part.

Contact Information:

For any inquiries or assistance regarding returns, please contact our Customer Service team at [cs@suzahdi.com].

Thank you for choosing SUZAHDI. We appreciate your trust in our brand, and we are committed to providing you with a positive shopping experience.

Shipping

At SUZAHDI, we take pride in crafting each jacket with meticulous care, ensuring a handmade masterpiece that reflects our commitment to quality. Please review the following shipping details to understand our process:

Order Processing Time:

• Our jackets are handcrafted, and it takes approximately 4 to 5 weeks to create a jacket from the time of order placement.
• Once your jacket is crafted, our dedicated quality checking team carefully examines each detail to ensure it meets our high standards.

Shipping Time:

• All orders, except those with Express options, will be shipped within 4 to 5 weeks from the date of order confirmation.
• We understand the anticipation of receiving your SUZAHDI creation, and we appreciate your patience as we craft and perfect each jacket.

Express Shipping:

• For customers seeking a quicker delivery option, we offer Express Shipping on a limited number of items. These items are ready to ship within 1 week.
• Please note that the availability of Express Shipping is limited due to the handmade nature of our products. Look for the "Express Shipping" option during the checkout process.

Shipping Rates:

• Shipping rates are calculated at the time of checkout based on the destination and the weight of the package.
• Any applicable customs duties or taxes are the responsibility of the customer.

Order Tracking:

• Once your order is shipped, you will receive a confirmation email with tracking information. You can use this information to track the progress of your shipment.

Delivery Partners:

• We partner with reliable courier services to ensure the safe and timely delivery of your order.

Contact Information:

• For any inquiries or assistance regarding your order or shipping, please contact our Customer Service team at [cs@suzahdi.com].

At SUZAHDI, we are dedicated to delivering not just a jacket but an experience of craftsmanship and quality. Thank you for choosing us, and we appreciate your understanding and patience as we create and ship your unique SUZAHDI jacket.